Hubcase for NetSuite
1. What is Hubcase for NetSuite?
Hubcase for NetSuite is a bundle, plugin, or Suitapp listed on NetSuite Marketplace that connects your NetSuite instance to Hubcase Exchange, allowing automated support case collaboration and escalation with partners for NetSuite clients like you. Specifically, you can
2. Why do we need it?
When a customer comes to you for a problem that may involve one of your vendors or partners, how do you handle it today? Do you think you are nurturing satisfied customers if your answer is one of the following?
3. How do I get it?
4. How does it work?
The following diagram shows how your org collaborate with a partner org to resolve a customer case.
The top of the diagram (horizontal highway) is Hubcase Exchange,
and your NetSuite is connected to Hubcase Exchange via Hubcase for NetSuite,
which is a SuiteApp bundle running as part of your NetSuite instance. The Hubcase for NetSuite also provides
"B2B via Hubcase" tab in your NetSuite Case form as shown at the top of this page.
Click below to see a complete set of demo screenshots
5. What are the risks or downside?
Hubcase solution is risk free. Here is why:
6. If my partner uses NetSuite, does my partner also need to install the package?
Yes. And if your partners have not installed Hubcase for NetSuite, you can invite them easily after you sign up. Automation helps everybody including your partners, it's a win-win for you and your partners.
7. My partner doesn't use NetSuite, how to escalate to them?
You don't need to worry about your partner's system - we do. You can invite them easily after you sign up. Automation helps everybody including your partners, it's a win-win for you and your partners.
For immediate assistance, please Contact us or email firstname.lastname@example.org