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What the judges had to say...
David Pogue, New York Times: "...it's brilliant. I think you have done a start-up should do: you found something in the world that need fixing and you fixed it... you will probably to have a lot more than the $10,000 prize, hope you will have a lot more customers from these guys..."
Todd Hewlin, Managing Director, TCG Advisors: "...This is a weapon of mass destruction, now it's the ability to open escalation cases much more easily than we could in the past..."
John Ragsdale, Vice President of Technology Research, TSIA: "We have a lot of data on multi-vendor support, and we know how expensive it is, we know when you need to talk to a partner, 80% of the time you pick up the phone and calling them. So, I think it's an elegant solution to a very complex problem. My favorite thing you said is 'human integration system' (that you are replacing)..."
May 10, 2011 - Hubcase announced it has been named winner of the 2011 Technology Services Industry Association (TSIA) Vision Award in the Start-up category. The
award was announced May 4 at the Technology Services World (TSW) conference in Santa Clara,
The awards were the result of TSIA's second annual Service Revolutions competition, featuring a series of on-stage demonstrations revealing the latest
innovations in technology services - from cutting-edge services new to the market, to start-ups with innovative service models, to the newest advances in
service technology, to the latest breakthroughs from the emerging world of service science. Winners were selected by a live audience of industry
practitioners along with a panel of expert judges.
The 2011 Vision Awards are based on the theme, "True vision is having the intelligent foresight to define a better, more productive future." Hubcase demonstrated its Hubcase Exchange solution that automates support case escalation across organizations and systems. It provides a cloud-based, universal "Post Office" for cases, allowing different case and ticketing systems to form a "Support Chain".
"We are very excited to be honored the 'the American Idol of Tech Services' - the Vision Award. For a start-up, there is no better validation and recognition than being voted winner by potential customers of Fortune 500 companies in the audience.", said Ray Zhu, co-founder and CEO of Hubcase, "TSIA members recognize that manual escalation across partners and disparate systems is a costly process that often results in limited customer satisfaction. A support case requiring escalation to a vendor costs 20 times that of a case resolved on the first call, because service desk and CRM don't talk to each other. Yet, a significant portion of issues require vendor escalation. We are glad to see that our identification of the problem and the Hubcase Exchange solution resonated with the technical services community."
"Introduced in 2010, the TSIA Vision Awards were conceived to recognize game-changing ideas in technology services that advance the industry and shape emerging trends," said J.B. Wood, CEO of TSIA. "Hubcase not only delighted and impressed the audience with its Hubcase Exchange solution, but it demonstrated a most unique and compelling approach to driving technology services toward the future. We were proud to honor them at our spring TSW event."
More information on the Vision Awards and the Service Revolutions competition can be found at www.tsia.com/awards_and_certifications/service_revolutions_awards.html
Hubcase is the pioneer in Support Chain and Standby Cloud with multiple pending-patents.
Hubcase Exchange automates support case escalation across organizations and systems by acting as the "Post Office" for cases, allowing different case and ticketing systems to form a "Support Chain". The SaaS solution features patent-pending, adapterless integration technology. Free Help Desk is provided as "PO BOX" in the "Post Office" for clients without an existing solution, and it's perfect for a bigger organization to have its smaller partners to sign up in order to build an automated support chain around itself.
24x7 Standby Cloud allows a client organization running 24x7 a call center to log cases in Hubcase when its primary system is down, and Hubcase will deliver the cases to the primary system automatically when it becomes available.
For additional information, visit http://www.hubcase.com. Follow us on Twitter @hubcase.
The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. Find TSIA online at www.tsia.com.
Media Contact for Hubcase
Media Contact for TSIA