August 8, 2011, HDI SupportWorld magazine features "The Support Chain: From Concept to Solution"

By Hubcase founder Ray Zhu: Automating the support chain can dramatically improve customer satisfaction and operational efficiency... download

Hubcase, the pioneer in support chain automation and standby service cloud, today announced it has been selected to present at Launch: Silicon Valley 2011 at Microsoft's Mountain View, California campus on Tuesday, June 7, 2011. The presentation will demonstrate Hubcase Exchange solution that automates support case escalation across organizations and systems. It provides a cloud-based "Post Office" for cases, allowing different case and ticketing systems from different organizations to form a "Support Chain". more...

Hubcase wins the 2011 "American Idol of Support and Services"- the Vision Award and $10,000 from Technical Services Industrial Association after a live demo of our patent-pending Support Chain technology. more...